Jen Heller,

Technical Writer

I fight for the users.

"I fight for the users." What does that mean? It's a line from the movie Tron. Tron was a personified computer program who fought to put a software company's network back in the hands of the users so they had the resources to do what they needed to do. As a technical writer, I fight to put technology back in the hands of users through my documentation. I write clear, easy-to-read documentation that helps people learn new technology so they can do what they need to do and accomplish their goals.

  • Knowledge base building

  • UX/UI content

  • User guides

  • Training guides

  • Chatbot conversation design

  • Product descriptions

  • Release notes